Carrier Issues are causing an increased level of call failures.

Incident Report for GLOBO

Resolved

Our teams have completed testing and report that the issue is resolved. Thank you for your patience.

Posted Nov 05, 2018 - 15:20 EST

Update

We are continuing to monitor for any further issues.

Posted Nov 05, 2018 - 15:12 EST

Monitoring

Our telephony team is reporting that the issue is resolved. Our Operations and Engineering teams continue to monitor and test our platform to ensure there are no further issues.

Posted Nov 05, 2018 - 14:55 EST

Identified

We are currently experiencing issues advancing calls through our telephony platforms workflow to consistently reach our agents and interpreters. We are actively working on resolving this issue with our telephony team. At this time some of our inbound calls are not reaching their intended recipient. Next update in 30 minutes.

Posted Nov 05, 2018 - 11:11 EST

This incident affected: Telephone Interpreting (PSTN, SIP, Client).